Your views on new station design at Québec

We invited passengers, local communities, and stakeholders to share their views on the design of a proposed new station. The consultation focused on accessibility, passenger facilities, safety, and how the station should fit into the surrounding area.

• Accessibility: Respondents stressed that step-free access should be available throughout the station, including lifts, ramps, and wide ticket gates. Clear signage, tactile paving, and induction loops for hearing aids were identified as essential.

• Passenger comfort: Many called for more sheltered waiting areas, seating (including priority seating), and sufficient toilets, particularly accessible ones.

• Safety and security: Well-lit platforms and walkways, visible staff presence, and CCTV were highlighted as priorities for helping passengers feel safe.

• Environment and community: Respondents wanted the station to blend with the local environment, include green spaces, and use sustainable materials. Cycle storage and good links with local bus routes were also seen as important.

• Facilities: A strong demand was raised for adequate ticketing options (machines and staffed counters), reliable Wi-Fi, and space for small shops or cafés.

In response to your feedback, we are making the following commitments:

• Accessibility: The station design will include step-free access across all platforms, with lifts and wide gates. Tactile paving, visual and audio information systems, and hearing loops will be installed as standard.

• Passenger comfort: Plans now include additional sheltered seating areas and multiple accessible toilets, with regular cleaning schedules.

• Safety and security: Lighting has been upgraded across all platforms and concourses. CCTV will be installed throughout the station, and staff will be present during operating hours.

• Environment and community: We are incorporating energy-efficient building materials, solar panels, and green planting within the station forecourt. Secure cycle parking and improved bus connections are part of the final design.

• Facilities: The station will feature a mix of self-service ticket machines and staffed counters, free Wi-Fi, and spaces for local retailers and cafés.